Why did I get an SMA error when I tried to update my Intelli-Site software?
Author: Lori Tassin Reference Number: AA-00337 Views: 9983 Created: 03-21-2013 04:45 PM Last Updated: 04-22-2013 10:39 AM 0 Rating/ Voters

The Intelli-Site installation procedure ensures you have a current Software Maintenance Agreement (SMA) before it will upgrade the software.  When you purchased the software and received your license number, you should also have received an SMA number.  The license is permanent.  The SMA is not.  If you are seeing an SMA error during the upgrade, please check to see if you entered the SMA number correctly or if it has truly expired.

To find the expiration date for your SMA please see this article. How do I know when my SMA expires?

To find your SMA Key or SMA Number, please see this article. How do I update my SMA Number?

If your SMA is expired, please contact your Sales Representative.

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